To the Trade — Guidelines & Procedures

Program Document To the Trade — Guidelines & Procedures

Quality Home Furniture provides independent design professionals great convenience in every aspect of working with clients in North Texas. As an enrolled member, you have access to our full showroom, vendor catalog library, and dedicated coordinator support — from order placement through delivery and aftercare.

Our dedicated To the Trade Coordinator, Brian Jessup, is here to personally assist you and your client with product selection, pricing, special orders, and delivery scheduling. Please read these guidelines carefully. Program participation requires agreement to and ongoing compliance with all policies described below.

Commission Structure

Quality Home Furniture pays the following commission rates based on product category:

Product Category	Examples	Commission
Living Room Furniture	Sofas, sectionals, chairs, ottomans, accent tables	10%
Bedroom Furniture	Bedroom sets, beds, dressers, nightstands, mirrors	10%
Dining Room Furniture	Dining sets, tables, chairs, servers, bars	10%
Custom Upholstery	Special-order fabric, custom builds via England / Jonathan Louis / Mayo Furniture	10%
Mattresses & Bedding	Mattress sets, adjustable bases, bedding	10%
Decorative Accessories	Lamps, art, accent décor, throw pillows	10%
Rugs	Area rugs, all styles and sizes	10%
Clearance & Floor Samples	As-is and marked-down showroom merchandise	10%

First Payment — 50%

15th of month following delivery

Paid by direct deposit. Commission calculated on final selling price.

Second Payment — Remaining 50%

Following month

Paid by direct deposit. Includes any return adjustments. Returns result in full recovery of commission.

Protection plans are included in every Quality Home purchase price — your client receives coverage automatically as part of what they buy. Protection is not a separate add-on and is not a commissionable line item. Commission is calculated on the furniture selling price only.

Also not commissioned: Delivery and assembly charges, taxes, installation, and warehouse sale events.

If you choose to work alongside an existing Quality Home associate on a shared client project, the total commission rate is 10% — split 5% to you and 5% to the associate. If a Quality Home associate takes over the presentation during a visit without prior arrangement, commission splits automatically 5% / 5%.

Independent designers are responsible for their own tax reporting obligations. Quality Home Furniture issues a Form 1099-NEC for commissions earned. All members are required to submit a completed W-9 at enrollment.

Independent designers must disclose to their clients that they receive compensation for product purchased through Quality Home Furniture.

Warehouse sale events are not included in this program and do not generate commission.

Shopping Times & Showroom Access

Enrolled members are welcome to shop with their clients during all regular store hours. To receive the best service — including catalog access, sample pulls, and vendor pricing — we recommend scheduling an appointment with Brian in advance.

Monday – Saturday: 10:00 am – 7:00 pm
Sunday: 1:00 pm – 6:00 pm
Contact Brian at (972) 288-9322 or bjessup@qualityhome.com to schedule

Brian can assist you with fabric checkouts, vendor catalog research, product comparisons, special-order pricing, and placing and following up on orders. Featured brands available through the program include England, Jonathan Louis, Mayo Furniture, Flexsteel, Quality Sleep, and our full showroom assortment.

Pricing Policy

Quality Home Furniture sells products at everyday discounted prices — typically 20–50% off the manufacturer's suggested retail price. The program commission is paid on this final selling price. No additional discounts are available to program members beyond our standard selling price.

All merchandise is sold at Quality Home's current selling price — no further discounts will be given.
Established pricing applies to both stock and special orders unless noted otherwise.
Special purchase items may reflect a deeper discount — ask Brian.
Products sourced from non-stocking or specialty vendors may not reflect a discount from list price.

Commission is always calculated on the actual selling price paid by the client — not on list price or any other reference value.

Deposit Requirements

A deposit is required at the time of order placement for all purchases.

50% deposit required at order placement for all stock and special order merchandise.
Special orders cancelled after placement incur the full 50% restocking fee — non-refundable and non-transferable.
If a special order is refused at delivery, the 50% restocking fee applies in full.
Custom merchandise is not cancellable or returnable once ordered into production. The deposit is forfeited.
The remaining balance must be paid in full prior to scheduling delivery.

Return & Reselection Policy

Quality Home Furniture's return and reselection policy applies to all purchases made through the To the Trade program. The client's experience is the designer's responsibility — please set expectations before delivery.

Contact window: Clients or designers must contact the store within 48 hours of delivery to request a reselection or store credit. Requests are subject to management approval.
Condition requirement: Items must be returned in as-new condition with all original accessories, packaging, manuals, and remotes. Non-compliant returns incur a 20% restocking fee.
Stock purchases: Final after the 48-hour contact window.
Special orders: Non-cancellable and non-returnable after 48 hours. If a special order is refused at delivery, a 50% restocking fee applies.
Custom merchandise: Not cancellable or returnable under any circumstance once ordered into production.
Final sale — no exceptions: Value Center merchandise, floor samples, clearance items, and discontinued items cannot be returned or exchanged.
Mattresses & bedding: Mattress protectors and bedding are not refundable, returnable, or exchangeable. Mattress exchanges are available one time under the Quality Sleep Comfort Guarantee for qualifying purchases ($799.99+ with protector and protection plan) after a minimum of 30 nights of use.
Delivery charges: Non-refundable in all cases. A $199.99 fee applies for pickup and redelivery arrangements.

Return of any merchandise — by the designer or by the client — results in Quality Home's full recovery of the commission paid on that item. Designers should review the return policy with clients before placing orders, particularly for special orders and custom merchandise.

Payment Options

Quality Home Furniture accepts the following payment methods from clients:

Cash: Payment in full required prior to scheduling delivery. No COD.
Check / E-Check: Payment in full required prior to scheduling delivery. No COD.
Credit Cards: All major credit cards accepted. Card information is not stored.
Synchrony Financing: 0% financing available to qualified purchasers. Ask Brian for current promotional terms. Designers earn full commission on financed purchases.

Designer commission payments are made exclusively by direct deposit. Enrolled members must provide direct deposit banking information at the time of enrollment. Commissions are not paid by check or cash.

Texas Resale Purchasing: If you are purchasing under your own resale license (not having your client pay directly), you must submit a completed Texas Sales and Use Tax Resale Certificate (Form 01-339) to Brian at enrollment. A new certificate must be completed at the beginning of each calendar year. This is required by Texas law to purchase tax-exempt for resale.

Qualifications & Membership

To qualify for the Quality Home To the Trade program, you must be actively working as an independent design professional in the North Texas community. Membership is reviewed on a case-by-case basis.

To apply, complete the membership application packet, which includes:

Membership registration form (contact info, credentials, professional affiliations, design work history, business references)
Letter of Agreement (signed by both the designer and a Quality Home representative)
IRS Form W-9 (required for commission reporting)
Texas Resale Certificate Form 01-339 (required only for tax-exempt resale purchases)

Once approved, you will receive a To the Trade member number and a welcome packet from Brian. Approval typically takes three business days.

Every enrolled designer is required to comply with the policies and procedures in this document. Failure to do so may result in removal from the program. All members agree to conduct their business in a professional manner consistent with the best interests of their clients, themselves, and Quality Home Furniture.

Quality Home Furniture reserves the right to modify, amend, or discontinue this program at any time without prior notice. Quality Home reserves the right to remove any designer from the program and to take action to recover amounts due in connection with returned merchandise or other program violations.