Política de reembolso
Returns
If you are not satisfied with your purchase, you must contact us within 48 hours of delivery to request a reselection or store credit. Returns are subject to management approval.
To qualify for a reselection, all merchandise must be:
In "as-new" condition
Complete with all original accessories, packaging, manuals, and remotes
Items not meeting these requirements may be refused or subject to a restocking fee:
Stock items: 20% restocking fee
Delivery charges are non-refundable.
If you require a pickup and redelivery, both actions can be arranged for an additional $199.99 delivery charge.
Refunds (if applicable)
Refunds are not available except in limited cases and are subject to management approval.
Stock merchandise purchases are final. Customers have 48 hours from delivery to request a reselection, subject to management approval.
Refused or returned stock items will incur a 20% restocking fee.
Delivery fees are non-refundable.
Special orders are non-cancelable and non-returnable after 48 hours. Any returned or refused special orders will incur a 50% restocking fee.
Refund Timelines:
Approved refunds will be issued to the original payment method.
Debit/Credit card purchases will be refunded to the same card.
Cash and check purchases will be refunded via check within 5-7 business days.
For a special order, A special order includes any item that is custom, built-to-order, or one-of-a-kind (e.g., Jonathon Louis, England). 48-hour window for changes or cancellations
No cancellations, reselections, or returns after 48 hours
If a special order is returned or refused, it will incur a 50% restocking fee and non-refundable delivery fees. All returns or refusals require management approval
As-Is/Floor Sample items (if applicable) All Value Center, floor samples, clearance, and discontinued items are final sale. There are no refunds, exchanges, or returns on these items.
Exchanges (if applicable)
We employ fantastic service technicians and will always work to get the current merchandise to better than new condition in the event of a manufacturer defect.
We only replace items if they are defective or damaged beyond repair. If you need to exchange it for the same item, send us an email at email@qualityhome.com or give your local store a call.
In certain circumstances we will also provide credit toward a different product we carry.
Quality Sleep Comfort guarantee - Sleep easy with our Comfort Guarantee: One-time reselect on mattresses $799.99+ with purchase of a mattress protector and plan. Minimum 30 nights must be slept on the mattress before plan redemption. Mattress must be sanitary, unstained, and have the original law label intact. No exceptions without tag. No cash value.
Comfort exchanges are a one-time opportunity. If you exchange your qualifying mattress for a different mattress, you cannot return or exchange again.
This one-time offer is for an exchange and not a refund.
If you choose a more expensive mattress, you will have to pay tax and delivery if applicable. All mattress products chosen for exchanges will be at regular selling prices and must be at least equal to the original selling price of the qualifying Comfort Guarantee mattress.
If you decide to exchange your mattress, the mattress cannot be damaged and must have the law tag attached. This includes, but is not limited to, stains, tears and punctures.
A $149.00 return fee and a $50.00 pick-up fee plus applicable tax and delivery will be charged against any in-store allowable credit.
Bedding accessories (i.e. bed pillows, sheets, protectors and adjustable bases) are not refundable, returnable, or exchangeable.
Terms and Conditions - Due to the nature of a regularly changing supply chain Quality will provide our best estimates on vendor lead times for products not in stock in our locations. These time frames are honest estimates based upon manufacturer information and are subject to change. Your salesperson will keep you informed with the most up to date information. There will be no refunds due to merchandise arriving later than an estimated time however you may reselect in stock merchandise with no penalty. We require a 20% down payment on merchandise we do not carry in stock.
Customer Pickup – Warehouse 742 Dalworth Drive
Mesquite, TX 75149 - 972-288-9731 8 am to 3 pm Monday through Saturday.
Valid ID must be presented at time of purchase and pickup. Pickup orders are loaded in factory packaging. Some items will be boxed while others may be wrapped in plastic or a bag. Packaging can vary widely between products and factories. All items must be able to be loaded safely and securely inside of your vehicle or in the bed of a truck/trailer with the exception of mattresses. We are happy to assist with loading the product. Please be prepared with the necessary materials to secure your purchase. Quality Home reserves the right to refuse to load your vehicle if we determine that your purchase cannot be transported safely or may be damaged in transit. Assembly fees will be assessed up to $39/order.
Delivery info – It is your responsibility to ensure that the merchandise will fit through all access points (doors, stairs, halls, elevators, etc.) and will fit in the intended room.
All the areas must be cleared before the delivery team arrives. Failure to prepare these areas for delivery may prevent delivery from occurring and may result in re-delivery charges. For tight spaces, a damage waiver may need to be signed prior to attempting delivery.
Special Orders – Special orders typically take longer from start to finish. Once a special order is placed, there will be a 48 hour time frame for changes and/or cancelations. Special orders can not be changed or cancelled after 48 hours. Orders refused are subject to a 50% restocking fee. All special orders must be paid in full or financed at the time of the sale. When financing, we will submit the order for funding after the 48 hour time frame. Payment will start based on the terms and conditions of the finance company used. This applies to all special orders of Quality Home.
Mattresses – Quality Home will assist in submitting claims for any mattress sold with a manufacturer’s warranty. We strongly recommend the use of a mattress protector, or pad, to protect your bedding. Rips, tears, stains, or the removal of the law tag voids all manufacturer warranties. Open mattress protectors, pillows, or any bedding accessories may not be returned. To initiate a mattress warranty claim please contact your local store and they will direct you to the appropriate department. For more info please see https://qualityhome.com/pages/quality-sleep-mattress-warranties
Financing/Payment Contact Numbers –
Wells Fargo - 800-459-8451
Synchrony - 800-333-1082
Okinus - 800-472-1334
Progressive - 877-898-1970
Snap - 877- 557-3769
Koalafi - 844-937-8275
Genesis - 800-229-0364
Acima - 801-297-1982