HOW DOES YOUR WARRANTY WORK?
OUR QUALITY SLEEP MATTRESSES COME WITH A 10 YEAR FULL REPLACEMENT LIMITED WARRANTY. (Excluding the Fresh-Start 90 day Mattress)
For 10 years after you purchase your new mattress, if it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the mattress determined to have a defect, and there’s NO deductible.
IS THE WARRANTY TRANSFERABLE?
Unfortunately our warranty is non-transferable. If you sell your mattress or relinquish the ownership of a mattress to another, the subsequent owner accepts the product as is and with all faults.
WHAT DOES THE WARRANTY COVER?
A mattress warranty covers physical defects in a mattress. The most common problem is sagging. If a mattress sags beyond a certain threshold when nobody is on it, that is a warranty issue.
This threshold is 1.5 inches for most manufacturers including Quality Sleep. This sag is usually measured by putting a string or other straight line across the surface of the mattress, and then measuring from the string to the bottom of the sag with a ruler.
Mattress warranties also usually cover coils breaking or popping out of the side, the foams up top bunching up, the seams coming out of the mattress, or any other physical defect. If you suspect you have a warranty issue, give us a call or shoot us an email.
WHAT CAN VOID THE WARRANTY?
There are several things that can void an otherwise legitimate warranty claim. Here are some of the most common.
Removing the law tag. The law tag is the tag on the back of the mattress that says “do not remove under penalty of law.” The “law” part only refers to the mattress retailer and manufacturer. The end-user is free to remove it whenever he or she wants, but this voids the warranty. It would be the equivalent of filing off the VIN from a car and expecting the warranty to be honored. There is no proof it’s the same mattress that you ordered.
Stains. If a mattress is stained, the warranty is void. This even goes for problems in which the stain obviously didn’t cause the sag. Liquids can wear down the foams and cause them to deteriorate faster than they otherwise would. Additionally, stained mattresses are unsanitary, and no company wants to return those to the warehouse for a warranty claim. You can prevent stains to your mattress by using a waterproof mattress protector. These do NOT have to feel like plastic, and they are also NOT just for people with incontinence. Even just perspiration, a little bit every night over the course of 10 years, can cause a stain and wear down the foams.
Improper support. You need proper support under your mattress. This can take several forms. The most common is the matching boxspring on top of a metal frame with a center support bar. Using an old boxspring will almost always void the warranty. If you don’t want a new boxspring, consider getting a platform bed with either a solid surface or slats which are very close together. If you use a frame, be sure that it has a center support bar with at least one leg going from the bar to the ground.