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Refund policy

First off, let's start by saying, Life Happens. We want you to love everything in your home that came from us.

We use the golden rule to guide all of our decisions in this area. 

Returns

If you are not satisfied with the merchandise you purchased, contact us within three days after you received it for reselection or store credit. To receive full credit, all returned merchandise needs to be in the same condition as when purchased, complete with all accessories, pillows, original box/or packaging, instructions, manuals, and remotes.

Merchandise not meeting these requirements may not be accepted for return, or may be assessed a restocking charge of 20%. Unfortunately, Delivery charges are non-refundable. If you want Quality Home to pick up the item you have and redeliver another both actions can be done with only one additional $79.99 delivery charge.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You may receive a full refund of any monies you paid Quality Home for purchased merchandise as long as you notify Quality Home within three (3) days of date of purchase. If you charged your down payment or purchase on a debit or credit card, we will credit your card. All other refunds will be made by check and mailed from our office within three to five business days.

For a special order, If you do not cancel the sale within 24 hours only 80% of the purchase price will be refunded to you. If you change your mind and wish to cancel an order within 24 hours, Quality Home will be able to confirm cancellation without penalty. No refunds are available on delivery charges after the delivery has been completed.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@qualityhome.com or give your local store a call.

 

As-Is/Floor Sample items (if applicable)

Only regular priced items may be refunded, unfortunately as is or floor sample items cannot be refunded.

 

 
 

Exchanges (if applicable)

We employ fantastic service technicians and will always work to get the current merchandise to better than new condition in the event of a manufacturer defect.
 

We only replace items if they are defective or damaged beyond repair. If you need to exchange it for the same item, send us an email at email@qualityhome.com or give your local store a call. 

In certain circumstances we will also provide credit toward a different product we carry.